Introduction

These Terms & Conditions (the “Terms”) govern the use of all products, services, and features offered under the online casino brand “Winum” (“Winum,” “we,” “our,” or “us”). By accessing the Winum website, creating an account, or using any service provided by us, you acknowledge that you have read, understood, and agreed to be bound by these Terms in full. These Terms apply regardless of the device or platform you use to access our services, including desktop, mobile, and tablet versions of the site. The purpose of these Terms is to set out a clear legal framework for the relationship between you as a player (“you,” “your,” or the “User”) and Winum, with particular emphasis on responsible gaming, lawful participation, and fair play. You must read these Terms carefully before completing any Winum login or Winum casino login, as they contain important information about your rights and obligations, as well as important disclaimers and limitations of liability. If you do not agree with any part of these Terms, you must not access or use the website, register an account, or participate in any gambling activities offered.

These Terms may be supplemented by specific rules, policies, or promotional terms that apply to particular games, features, or bonus offers. In the event of any conflict between these Terms and specific promotional or game rules, the specific rules will prevail in relation to that promotion or game only, while the rest of these Terms will remain fully applicable. It is your responsibility to review all applicable rules and policies before participating in any game or offer, and to ensure that you fully understand the conditions that apply. Winum reserves the right, at its sole discretion and without prior notice where permitted by law, to modify, update, or revise these Terms at any time to reflect changes in law, regulation, business practice, or technological advances. Any such changes will become effective upon being posted on the website, and your continued use of the services following such posting will constitute your acceptance of the revised Terms.

Winum emphasizes responsible gambling as a core principle of its operations and policies, and we encourage all players to engage with our services in a controlled, informed, and safe manner. The purpose of gambling on our platform is entertainment, and it should never be considered a source of income, financial solution, or way to recover debts. We are committed to implementing measures aimed at protecting vulnerable players, including minors and individuals who may be at risk of developing gambling-related problems. Throughout these Terms, you will find frequent and deliberate references to age restrictions, self-exclusion tools, deposit limits, and external support organizations, reflecting our commitment to your safety and compliance with applicable laws.

Acceptance of Terms

By accessing the Winum website, registering for a player account, completing a Winum login or Winum casino login, or using any portion of the services, you explicitly agree to be legally bound by these Terms, as well as by our Privacy Policy, Responsible Gambling Policy, and any additional rules or terms referenced herein or available on the website. Your acceptance is deemed to occur at the moment you first use the services, even if you have not completed the registration process. If you do not wish to be bound by these Terms, you must immediately cease using the website and refrain from opening or using an account. You represent and warrant that you have the legal capacity to agree to these Terms, which includes, at a minimum, that you are of legal age and have full mental and legal capacity to enter into binding contracts. You further represent that you will abide by all applicable local, state, federal, and international laws when accessing or using the services.

Your acceptance of these Terms is a legally binding electronic agreement that does not require a physical signature to be enforceable. By continuing to use the services, you confirm that the information you provide is accurate, complete, and up to date, and that you will promptly update any information that changes, particularly contact details and payment information. You also acknowledge that we may rely on electronic records and logs of your activity as evidence of your acceptance and compliance with these Terms in the event of any dispute or investigation. Winum reserves the right to request additional confirmations or verifications from you to validate your acceptance of the Terms and to ensure compliance with regulatory obligations.

You acknowledge and agree that it is your responsibility to regularly review these Terms to stay informed about any changes that may affect your rights and obligations. Any updates will be posted on the website, and, where required by law, we may also notify you via email or other communication channels associated with your account. If you do not agree with the updated Terms, you must stop using the services and close your account following the procedures set out in these Terms. Your continued use of the services following any modification of the Terms will constitute your conclusive acceptance of the revised version.

Eligibility & Age Restriction (18+ only)

Participation in any gambling activities offered by Winum is strictly limited to individuals who are at least 18 years of age, or older if the legal gambling age in their jurisdiction exceeds 18. By registering an account or completing any Winum login, you confirm that you are at least 18 years old and that you have reached the minimum legal gambling age required in your jurisdiction of residence. We take the protection of minors extremely seriously and implement reasonable measures to prevent individuals under the legal gambling age from accessing our services. These measures include, but are not limited to, age verification checks, identity verification procedures, and ongoing monitoring for indicators of underage use. If we have reasonable grounds to suspect that you are under the legal age, your account will be suspended pending verification, and, if underage use is confirmed, your account will be closed permanently and all winnings may be voided, subject to applicable law.

You agree not to assist or facilitate any person under the legal gambling age to access or use the website, including by sharing your login credentials, allowing them to use your device, or funding their gambling activities through your account. Parents and guardians are strongly advised to install and maintain parental control tools and content filters on any devices that might be used by minors to prevent unauthorized access to gambling websites, including Winum. Gambling can pose significant risks to young people, including heightened vulnerability to addiction, financial harm, and disruption of social, academic, and emotional development. For this reason, we maintain a zero-tolerance policy regarding underage gambling and cooperate with regulators and relevant authorities to address any suspected breaches.

By using our services, you also confirm that gambling is legal in your jurisdiction and that you are not located in a state, territory, or country where online gambling is prohibited. It is your sole responsibility to determine whether your use of our services is compliant with all applicable laws in your area before registering. Winum is not responsible for any consequences arising from your failure to comply with local laws or age restrictions. If it is discovered that you have misrepresented your age or eligibility, we may void any transactions, cancel winnings, and report the matter to the relevant authorities as required by law.

Account Registration

To access the full range of services provided by Winum, including real-money wagering, you must create a personal player account. During the registration process, you will be required to provide certain information, such as your full name, date of birth, address, email address, phone number, and a chosen username and password. You agree to provide accurate, current, and complete information and to promptly update it as necessary to maintain its accuracy over time. The registration process may also require you to answer security questions and confirm that you have read and accepted these Terms, our Privacy Policy, and Responsible Gambling Policy. We reserve the right to request additional documentation or information at any time to verify your identity, age, address, source of funds, and other relevant details in compliance with our legal and regulatory obligations.

You are solely responsible for maintaining the confidentiality and security of your login credentials, including your username, password, and any additional authentication methods used. You must not share your account credentials with any third party or allow any other person to access your account. Any actions taken under your account will be deemed to have been performed by you, and you will be held fully responsible for such actions unless you have notified us promptly that your account has been compromised and such notification has been acknowledged by us. If you become aware of or suspect any unauthorized use of your login details or any breach of security, you must inform us immediately and change your password without delay.

Each individual is allowed to create and maintain only one active account with Winum, and multiple accounts for the same person are strictly prohibited. If we identify or reasonably suspect that you have created duplicate accounts, we may close all such accounts, void any bonuses or winnings associated with them, and return any remaining balances, subject to lawful deductions and compliance checks. Accounts are non-transferable, and you may not sell, transfer, or assign your account to any other person or entity. Winum reserves the right to refuse the opening of an account or to close an existing account at its sole discretion, with or without prior notice, where necessary to comply with legal, regulatory, or internal policy requirements.

Deposits & Withdrawals

In order to participate in real-money gambling activities, you must deposit funds into your Winum account using one of the available payment methods offered on the website. All deposits must be made from payment instruments registered in your own name, and you represent that you are the lawful owner and have the legal right to use the payment method in question. Winum reserves the right to request documentation to verify ownership of the payment method, including copies of credit cards, bank statements, or other relevant financial records, in accordance with applicable anti-money laundering (AML) and know-your-customer (KYC) regulations. You acknowledge that deposit and withdrawal limits, processing times, and fees may vary depending on the payment method selected and your jurisdiction.

Deposited funds will generally be credited to your account balance once the payment has been authorized by the payment provider. However, in some cases, there may be a delay before the funds become available for wagering, due to processing times, security checks, or technical issues beyond our control. You understand that Winum is not liable for any delays, failures, or errors caused by third-party payment providers, banks, or communication networks. We reserve the right to withhold or reverse deposits that are subject to chargebacks, disputes, or suspected fraudulent activity. If a deposit is reversed or charged back, any winnings or bonuses derived from that deposit may be voided, and your account may be temporarily suspended pending investigation.

Withdrawal requests will typically be processed using the same payment method and account that was used to make the original deposit, where possible and permissible under applicable rules. Before processing any withdrawal, Winum may require you to undergo identity verification and provide supporting documentation, such as proof of identity, residence, and payment method ownership. This process is essential for preventing fraud, money laundering, and unauthorized use of payment instruments. Withdrawal processing times may vary, and while we aim to process requests promptly, certain verifications and external banking processes can result in delays. We may impose minimum and maximum withdrawal limits and may charge reasonable fees for processing withdrawals, which will be disclosed on the website or at the time of the transaction.

You are solely responsible for the accuracy of the payment information you provide when making deposits or withdrawal requests. If you provide incorrect payment details and funds are sent to the wrong account, Winum may not be able to retrieve the funds, and we are under no obligation to compensate you for such losses. We strongly recommend that you carefully review all transaction details before confirming any deposit or withdrawal. Any currency conversion, if applicable, will be carried out at the prevailing exchange rate determined by the payment provider or financial institution, and you acknowledge that exchange rate fluctuations and fees may affect the final amount you receive or deposit.

Payment Methods Table

Bonuses & Promotions

Winum may, from time to time, offer various bonuses, promotions, and special offers to eligible players. These may include welcome bonuses, deposit match offers, free spins, cashback, loyalty rewards, and other promotional incentives designed to enhance your gaming experience. Each bonus or promotion will be governed by specific terms and conditions, including but not limited to wagering requirements, minimum deposit amounts, maximum bet limits, game restrictions, and expiration periods. You are responsible for carefully reviewing and understanding the specific terms associated with any promotional offer before opting in or accepting it. In the event of any inconsistency between these general Terms and the specific terms of a promotion, the specific promotional terms will prevail for that particular offer.

Unless expressly stated otherwise, all bonuses and promotional offers are limited to one per person, household, IP address, device, payment method, or shared environment such as dormitories, hotels, or libraries. Winum reserves the right to withhold or revoke bonuses and associated winnings where it suspects bonus abuse, collusion, or other forms of fraudulent or irregular play. Examples of bonus abuse may include, but are not limited to, creating multiple accounts to claim the same offer, placing low-risk bets that systematically circumvent wagering requirements, or using bonus funds solely in a manner intended to secure guaranteed profits. If bonus abuse is suspected, we may cancel bonuses, void winnings, and close the offending account(s), subject to any applicable legal obligations.

Wagering requirements set out the number of times the bonus amount and, in some cases, the deposit must be wagered before associated funds become eligible for withdrawal. Only bets placed on qualifying games will count toward these wagering requirements, and different games may contribute at different percentages. For example, slot games may contribute 100% toward wagering, while certain table games, live dealer games, or specialty games may contribute at a lower rate or not at all. You should always refer to the promotional terms for detailed contribution tables and restrictions, and ensure that you comply fully with them before requesting a withdrawal of bonus-related funds.

Bonuses and promotional offers are generally intended for recreational players and not for professional or advantage players who rely on systematic strategies primarily aimed at exploiting promotional terms. Winum may exercise its discretion to exclude certain players from particular promotions, or to limit participation, where necessary to preserve the integrity and fairness of the promotional program. You acknowledge that some bonuses may not be available in certain jurisdictions due to legal or regulatory restrictions, and that we reserve the right to modify, suspend, or withdraw any promotion at any time without prior notice, where permitted by law. Any changes to promotional offers will not affect bonuses that have already been claimed, except where such changes are required to comply with legal or regulatory obligations.

Game Rules

All games offered on the Winum platform, including but not limited to slots, table games, live dealer games, and specialty games, are governed by specific rules that determine how the game is played, how bets are placed, and how outcomes and payouts are calculated. You agree to familiarize yourself with the rules of each game before placing any bets and acknowledge that your participation constitutes acceptance of those rules. Game rules are typically accessible within the interface of each game, via a “Help,” “Info,” or similar section that provides detailed explanations of gameplay, paytables, special features, and betting options. You are responsible for reviewing these rules and ensuring that you understand them fully before wagering real money.

All bets placed on the Winum platform are subject to the applicable minimum and maximum stakes specified for each game. Once a bet has been placed and confirmed, it is generally not possible to cancel or modify it. In the event of a technical malfunction, system error, or interruption that prevents the proper recording or completion of a game round, Winum reserves the right to void affected bets and either refund the stake or replay the game round, depending on the circumstances and the applicable regulatory requirements. We will make reasonable efforts to ensure that all games function reliably and that any technical issues are resolved promptly, but we cannot guarantee that the platform will be free from interruptions or errors at all times.

Results of completed game rounds, as determined by the underlying random number generator (RNG) or game systems, are final and binding. In the event of any discrepancy between the displayed result on your device and the result recorded in our systems, the result recorded in our systems will prevail. If you believe that a game has not functioned correctly or that the result is incorrect, you should refrain from playing the game further and contact customer support as soon as possible with details of the issue. Our support team will investigate the matter and, if necessary, consult with game providers and technical specialists to determine the correct outcome and any appropriate remedial actions.

Certain games may have additional eligibility criteria or restrictions, such as maximum payout limits, progressive jackpot conditions, or region-specific availability. You acknowledge that we may modify, suspend, or remove games from the platform at any time, including for maintenance, security, or regulatory reasons, and that we will not be liable for any losses resulting from the unavailability of a particular game, provided that any unsettled bets are handled in accordance with these Terms and applicable law. It is your responsibility to ensure that you comply with all game-specific rules and conditions, as well as with the general provisions of these Terms, when participating in any gaming activity.

Fair Play & RNG

Winum is committed to providing a fair, transparent, and trustworthy gaming environment for all players. To achieve this, we employ certified random number generator (RNG) technology to determine the outcome of applicable games, such as slots and certain table games. The RNG is designed to produce outcomes that are statistically random and unbiased, ensuring that each game round is independent and that results cannot be predicted, manipulated, or influenced by players, the casino, or third parties. Our RNG technology is subject to regular testing and certification by independent, reputable testing laboratories to verify its fairness and compliance with industry standards.

Fair play also requires that all players use the platform in a manner that is honest, lawful, and consistent with the spirit of entertainment. You agree not to use any unfair advantage, including but not limited to software bots, automated betting systems, scripts, or any other device, tool, or method that may distort the normal course of gameplay. You also agree not to exploit any bug, glitch, or error in the software or platform to gain an unfair advantage or to manipulate game outcomes. If you become aware of any such bug or error, you must promptly report it to us and refrain from using it for any personal gain.

Winum reserves the right to monitor gaming activity and investigate any patterns of play that may indicate collusion, fraud, bonus abuse, or other prohibited behaviors. This may include analyzing betting histories, transaction logs, and device information, as well as requesting additional information from you where necessary. If we determine, in our reasonable discretion, that you have engaged in any unfair or fraudulent conduct, we may take appropriate action, including voiding bets, withholding or confiscating winnings, terminating your account, and reporting the matter to relevant authorities, where required by law.

We strive to ensure that all games operate in accordance with their stated rules and that any deviations are promptly corrected. However, in rare cases of technical malfunction or human error, a game may not function as intended. In such cases, we reserve the right to rectify the error, void affected bets, and adjust account balances as appropriate. While we will use reasonable efforts to resolve such issues promptly and fairly, you acknowledge that our liability is limited as further described in the “Limitation of Liability” section of these Terms.

Responsible Gambling

Winum recognizes that while gambling can be an enjoyable form of entertainment for many people, it also carries potential risks, including the risk of developing gambling-related problems or addiction. We are firmly committed to promoting responsible gambling and to providing tools, information, and assistance to help you maintain control over your play. Gambling should never be viewed as a solution to financial difficulties or a source of regular income, but rather as a discretionary leisure activity with money that you can afford to lose. You should always set a budget and time limits for your gaming, and never chase losses or gamble with borrowed funds.

To support responsible gambling, Winum provides a variety of features and controls that allow you to manage your behavior and limit your exposure to risk. These tools include deposit limits, loss limits, session reminders, time limits, cooling-off periods, and self-exclusion options, as detailed in the table below. You are strongly encouraged to use these tools proactively, particularly if you notice changes in your gambling behavior or if others express concern about your play. Indicators of problematic gambling may include spending more time or money than intended, experiencing difficulties in stopping or controlling your gambling, neglecting personal, social, or professional responsibilities, or gambling to escape stress, anxiety, or depression.

If you believe that you may be at risk of developing a gambling problem, or if you are already experiencing harm related to gambling, you should consider using our self-exclusion tools and seeking professional support. Self-exclusion is a formal agreement that restricts your access to the platform for a specified period or permanently, and it should be taken seriously as a step toward regaining control. Additionally, we provide links and references to external support organizations that specialize in problem gambling counseling and treatment. These organizations can offer confidential advice, support for affected family members, and, where appropriate, referrals to further clinical services.

Winum reserves the right to implement additional protective measures where we have reasonable grounds to believe that a player may be experiencing gambling-related problems. Such measures may include imposing limits on deposits or losses, restricting access to certain games, or temporarily suspending or closing accounts. These actions are taken in good faith and in accordance with applicable regulations to enhance player protection. While we provide tools and support to help manage gambling behavior, ultimate responsibility for using these measures and for gambling safely rests with you.

Tools & Features (table)

Support Resources

Winum strongly encourages any player who is concerned about their gambling behavior, or the behavior of a friend or family member, to seek help promptly. Our website provides links and references to reputable, confidential support organizations that specialize in gambling-related issues. These organizations typically offer 24/7 helplines, online chat services, self-assessment tools, educational resources, and referrals to local counseling services. You can use these resources to evaluate your gambling habits, receive practical advice on setting boundaries, and, if needed, obtain more intensive treatment or support.

In addition to external organizations, our customer support team is trained to recognize signs of potential gambling harm and to guide you to appropriate tools and resources. While our staff are not mental health professionals, they can assist in activating responsible gambling tools, processing self-exclusion requests, and providing information on additional support options. You should not hesitate to contact support if you feel you are losing control, experiencing distress related to gambling, or if someone close to you has expressed concern.

For individuals under 18 or for parents and guardians concerned about young people, we recommend the use of parental control software and internet filters to block access to gambling sites. Young people are particularly vulnerable to the negative effects of gambling, including impaired decision-making, academic decline, financial dependence, and increased risk of developing long-term addiction. Parents and guardians should monitor internet use, discuss the risks of gambling openly, and ensure that minors do not have access to financial instruments that could be used for gambling. Under no circumstances should minors use the Winum website or services, and we will take firm action against any detected underage activity.

If you are in immediate distress, experiencing thoughts of self-harm, or facing an urgent crisis, you should contact local emergency services or a crisis hotline in your jurisdiction immediately, in addition to any gambling-specific support. Gambling-related harm can be associated with depression, anxiety, and other serious mental health concerns, and early intervention is essential. We urge you to prioritize your safety and well-being above any gambling activity.

Prohibited Activities

You agree to use the Winum website and services solely for lawful, personal, and recreational purposes, and to refrain from engaging in any prohibited activities. Prohibited activities include, but are not limited to, using the website for fraudulent purposes, money laundering, or any other activity that violates applicable law or regulation. You must not interfere with, manipulate, or disrupt the normal functioning of the website, games, or underlying systems, including by attempting to hack, reverse engineer, or otherwise gain unauthorized access to our infrastructure. You must not employ any device, software, algorithm, or method that is designed to cheat, exploit vulnerabilities, or provide an unfair advantage over other players or the house.

You also agree not to collude with other players or third parties in order to influence game outcomes, share confidential information, or otherwise distort the fairness of the games. Collusion may take various forms, such as sharing card information in card games, coordinating betting strategies, or using multiple accounts to manipulate promotions or bonuses. Winum reserves the right to investigate any suspicious patterns of play and to take appropriate action where collusion or other prohibited conduct is suspected. This may include voiding bets, withholding bonuses or winnings, closing accounts, and reporting incidents to relevant authorities.

Additionally, you must not use your account or the website to engage in any form of harassment, abuse, or inappropriate conduct toward other players or Winum staff. This includes the use of offensive language, threats, hate speech, or any behavior that creates a hostile or unsafe environment. Communication tools provided by the platform, such as chat functions in live dealer games, must be used in a respectful and lawful manner at all times.

The use of the website for commercial purposes, including advertising, marketing, or soliciting other users, is strictly prohibited unless expressly authorized in writing by Winum. You may not upload, post, or transmit any content that infringes on the intellectual property rights, privacy rights, or other legal rights of third parties. Any unauthorized use of our trademarks, logos, or proprietary materials is prohibited.

Violation of these prohibited activity rules may result in immediate suspension or termination of your account, confiscation of balances, and legal action where appropriate. We reserve the right to disclose information to law enforcement or regulatory bodies if we suspect that criminal activity has occurred in connection with your use of the website. You agree to cooperate fully with any investigation into suspected violations of these Terms.

Restricted Countries (table)

Due to legal and regulatory requirements, access to the Winum website and services is restricted in certain countries and jurisdictions. The following table provides a non-exhaustive list of countries where real-money play is not permitted. Winum reserves the right to update this list at any time based on changes in applicable laws, licensing conditions, or risk assessments.

If you are located in a restricted jurisdiction, you must not attempt to register, deposit funds, or participate in any gambling activities on the platform. It is your responsibility to determine whether your jurisdiction allows online gambling and whether you are legally permitted to use the services. Use of VPNs, proxies, or other methods to circumvent geographic restrictions is strictly prohibited and may result in account closure, forfeiture of funds, and notification to relevant authorities. Winum may carry out IP address checks and other location verification methods to enforce these restrictions.

Privacy & Data Protection

Winum is committed to protecting your privacy and handling your personal data in a secure, transparent, and lawful manner. When you use our services, we collect and process certain personal information, such as your name, contact details, date of birth, identification documents, transaction history, and usage data. This data is processed for various purposes, including account management, identity verification, transaction processing, fraud prevention, responsible gambling measures, customer support, and compliance with legal and regulatory obligations. Our collection and use of personal data are governed by our Privacy Policy, which forms an integral part of these Terms and is available on our website.

We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, loss, misuse, alteration, or disclosure. These measures may include encryption, access controls, secure storage, and regular security assessments. Access to your personal data is limited to authorized staff and service providers who require such information to perform their duties, and they are bound by confidentiality obligations. However, no system can be completely secure, and you acknowledge that there are inherent risks associated with transmitting information over the internet, including the possibility of data breaches beyond our reasonable control.

Your personal data may be shared with third-party service providers, such as payment processors, identity verification agencies, game providers, and regulatory bodies, where necessary for the performance of our services or to comply with applicable laws. We will only share the minimum amount of data required for these purposes and will ensure that such third parties are subject to appropriate data protection obligations. In some cases, your data may be transferred across national borders to jurisdictions that may have different data protection standards. Where required by law, we will implement appropriate safeguards to protect your data during such transfers.

You have certain rights in relation to your personal data, subject to applicable law. These rights may include the right to access, correct, or update your data, the right to request deletion or restriction of processing, and the right to object to certain types of processing. You may exercise these rights by contacting us through the channels specified in our Privacy Policy. However, please note that in some cases we may be required to retain certain data for legal, regulatory, or legitimate business purposes, even if you request its deletion.

By using the website and services, you consent to the collection, use, and disclosure of your personal data as described in these Terms and in our Privacy Policy. If you do not agree with our data practices, you must discontinue use of the services and request account closure. We may update our Privacy Policy from time to time, and such changes will be posted on the website. Your continued use of the services after any update will constitute your acceptance of the revised Privacy Policy.

Account Suspension & Termination

Winum reserves the right to suspend or terminate your account at any time, with or without prior notice, where we have reasonable grounds to believe that you have violated these Terms, engaged in prohibited activities, or otherwise pose a risk to the integrity of the platform or the safety of other players. Grounds for suspension or termination may include, but are not limited to, suspected fraud, money laundering, bonus abuse, underage gambling, self-exclusion, chargebacks, or failure to provide requested verification documents. During a suspension, you may be temporarily prevented from logging in, placing bets, or withdrawing funds, while we conduct further investigations.

If your account is terminated, you will no longer be able to access the website or use any of the services, and any active bonuses or promotional offers may be forfeited. We will, to the extent required by law and subject to our rights under these Terms, return any remaining real-money balance to you, after deducting any amounts owed to us, such as chargebacks, fees, or losses arising from your breach of these Terms. In cases involving suspected criminal activity or regulatory violations, we may be required to withhold funds pending the outcome of investigations or proceedings by relevant authorities.

You have the right to close your account at any time by contacting customer support and submitting a closure request. Before closing your account, you should withdraw any remaining funds, subject to completion of required verification checks. Account closure at your request will generally be treated as a voluntary termination, and you may be allowed to reopen an account in the future, subject to applicable rules and responsible gambling considerations. However, if your account has been self-excluded or closed due to responsible gambling concerns, reopening may be restricted or prohibited, depending on the applicable policies and regulations.

Winum may also close inactive accounts, typically defined as accounts with no login or transaction activity for a specified period, in accordance with applicable laws related to dormant or abandoned accounts. Before closing an inactive account, we will make reasonable efforts to contact you using the email address on file and provide information on how to reactivate the account or withdraw remaining funds. If we are unable to contact you, your account may be closed, and any remaining balance will be handled in accordance with applicable laws, which may include surrendering funds to a designated authority.

Limitation of Liability

To the maximum extent permitted by applicable law, Winum, its affiliates, directors, officers, employees, and agents shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or in connection with your use of, or inability to use, the website or services. This includes, without limitation, damages for loss of profits, loss of data, interruption of business, or other intangible losses, even if we have been advised of the possibility of such damages. Your sole and exclusive remedy for any dissatisfaction with the services, or with any portion thereof, is to stop using the website and close your account.

Winum does not guarantee that the website or services will be available at all times, or that they will be free from interruptions, errors, viruses, or other harmful components. We will take reasonable steps to ensure the continuity and security of the services, but we cannot be held responsible for failures or delays caused by factors beyond our reasonable control, such as internet or network outages, system failures, acts of God, war, terrorism, civil disturbances, or actions of third-party service providers. In such cases, our liability will be limited to taking reasonable steps to restore the services and, where appropriate, refunding affected bets or transactions in accordance with these Terms.

Nothing in these Terms shall exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law. Some jurisdictions do not allow the exclusion or limitation of certain types of damages, so the above limitations may not apply to you in full. In such cases, our liability will be limited to the maximum extent permitted by law.

You agree to indemnify, defend, and hold harmless Winum and its affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or in connection with your breach of these Terms, your misuse of the website or services, or your violation of any law or rights of a third party. This indemnity obligation will survive the termination of your account and your use of the services.

Complaints & Dispute Resolution

If you have any complaints or concerns regarding the website, the services, or any aspect of your experience with Winum, you should contact our customer support team as your first point of contact. Complaints should be submitted as soon as possible and should include detailed information about the issue, including relevant dates, transaction IDs, screenshots, and any other supporting documentation. We will acknowledge receipt of your complaint within a reasonable time and will make every effort to investigate and resolve the issue fairly and promptly. The time required to resolve a complaint may vary depending on its complexity and the need to consult with third-party providers or regulatory authorities.

If you are not satisfied with the initial response from customer support, you may escalate your complaint in accordance with our internal complaints procedure. Details of this procedure may be made available upon request or on the website. We encourage you to cooperate fully during the investigation process and to provide any additional information or clarification that may be reasonably requested. Our objective is to provide a fair and transparent resolution and to address any systemic issues that may have contributed to the problem.

In the event that a dispute cannot be resolved through our internal procedures, you may have the right to refer the matter to an independent adjudication or alternative dispute resolution (ADR) body, where such mechanisms are available and required by law or regulation. Information about any applicable ADR services and how to contact them may be provided to you upon request or set out on our website, subject to jurisdictional requirements.

You agree that any complaint or dispute must be raised within a reasonable period from the date of the event giving rise to the complaint. Failure to do so may affect our ability to investigate and resolve the issue effectively. Nothing in this section prevents you from pursuing remedies available to you under applicable law, including filing a claim in a competent court, subject to the “Governing Law” and jurisdiction provisions set out below.

Governing Law

These Terms, and any disputes arising out of or in connection with them, your use of the website, or the services provided under the Winum brand, shall be governed by and construed in accordance with the laws of the jurisdiction specified by Winum on its website or in relevant licensing documentation, without regard to conflict of law principles. You agree that any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the competent courts of that jurisdiction, and you irrevocably submit to the personal jurisdiction of such courts.

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and, if such modification is not possible, the provision shall be severed from these Terms. In any such case, the remaining provisions shall continue in full force and effect.

You acknowledge that you are solely responsible for ensuring that your use of the services complies with all applicable laws in your own jurisdiction. If access to or use of the services is illegal in your location, you must not use the website, conduct any Winum login or Winum casino login, or engage in any gambling activity through our platform. Winum does not represent or warrant that the services are appropriate or legal for use in all jurisdictions.

Final Provisions

These Terms constitute the entire agreement between you and Winum regarding your use of the website and services and supersede any prior agreements, understandings, or representations, whether oral or written, relating to the subject matter. No agency, partnership, joint venture, or employment relationship is created between you and Winum as a result of these Terms or your use of the services. You may not assign, transfer, or delegate any of your rights or obligations under these Terms without our prior written consent, and any attempted assignment without such consent shall be void. We may assign or transfer our rights and obligations under these Terms, in whole or in part, to an affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of assets, without notice to you.

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision, and any waiver must be in writing and signed by an authorized representative of Winum to be effective. Any provision of these Terms that, by its nature, should reasonably survive termination of your account or your cessation of use of the services shall continue in effect, including but not limited to sections relating to limitation of liability, indemnification, intellectual property, and governing law.

By creating an account, using the website, or conducting any Winum login to access the services, you affirm that you have read, understood, and agreed to these Terms in their entirety. If you have any questions or require clarification about any aspect of these Terms, you should contact customer support before proceeding. Your continued use of the services signifies your ongoing agreement to be bound by the current version of these Terms, including any amendments or updates that may be made from time to time.